Privacy Policy

Last updated: March 05, 2025

1. Introduction

Shenzhen Snowball Technology Co., Ltd. (hereinafter referred to as “Snowball”), operates the Zeroic™ IoT Security Platform (hereinafter referred to as “Zeroic™”). We are committed to protecting your privacy in accordance with international regulations, such as the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

This policy details how we collect, use, share, and protect your personal data when you use our Platform. By accessing the Platform, you signify your consent to this policy. If you have any questions or wish to exercise your rights, please contact us via the following email address: Zeroic@snowballtech.com.

2. Information We Collect

  • Account Information: Name, email address, phone number, and password provided for account creation.
  • Profile Details: Optional information (such as occupation and company name) that can enhance your user experience on our Platform.
  • Communication Content: Relevant content from inquiries, feedback, or support requests.

We process your data based on the following legal grounds:

  • Contractual Necessity: To provide Platform services, such as account management.
  • Consent: For marketing purposes or the processing of sensitive data. You have the right to withdraw your consent at any time.
  • Legitimate Interests: For the prevention of fraud, enhancement of security, and improvement of services.
  • Legal Obligations: To comply with laws or regulatory requirements.
The purposes of data processing include:
  • Providing and optimizing the functionality of the Platform.
  • Personalizing content and security solutions.
  • Offering customer support and service notifications.
  • Detecting security risks and illegal activities.
  • Conducting market research (with anonymization where possible).

4. Your Rights

Under applicable laws, you have the following rights:

  • To access, correct, or delete your data.
  • To restrict or object to data processing, for example, data processing for marketing purposes.
  • To withdraw your consent (without affecting the legality of previous processing activities).
  • To request data portability.
  • To file a complaint with a regulatory authority (such as the EU Data Protection Authority).

You can submit requests via email. We will respond to you within 30 days or within the time limit stipulated by law.

5. Children’s Privacy

Our Platform is not intended for users under the age of 16 (or a higher age as specified by the jurisdiction). Once we discover the data of minors, we will delete it immediately. Parents or guardians can contact us to delete the data of minors collected without consent.

6. Policy Updates

We will update this policy regularly. For significant changes, such as changes in the purposes of data usage, we will notify you via email or platform notifications. Continuing to use the Platform after the notification means that you accept these changes.

7. Contact Us

If you have any questions or wish to exercise your rights: